Return Policy
At Mine Jackets, we strive to ensure your complete satisfaction with your purchase. However, if for any reason you are not satisfied with your order, we offer a straightforward return policy to make the process as convenient as possible. Please carefully review the following guidelines and procedures for returning items purchased through the minejackets.com website (the "Website") and the Mine Jackets mobile application (the "App").
Eligibility for Returns
Unused and Unworn Condition: To be eligible for a return, the item(s) must be in unused and unworn condition, with all original tags and packaging intact. Any items that show signs of wear, damage, alteration, or perfume/odors will not be accepted for return.
Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support team within 48 hours of receiving the order. We will arrange for a return or replacement at no additional cost to you.
Incorrect Item: If you receive an incorrect item that is different from what you ordered, please notify us within 7 days of receiving the order. We will arrange for a return and send you the correct item as quickly as possible.
Change of Mind: If you change your mind about your purchase and wish to return it, you may do so within 7 days of receiving the order. Please note that in such cases, return shipping costs will be your responsibility.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale or clearance
- Customized or personalized items
- Gift cards
Return Process
To initiate a return, please follow these steps:
Contact Customer Support: To initiate a return, reach out to our customer support team either by email. Phone or through our online contact form. Please provide the following information:
- Order number
- Item(s) to be returned
- Reason for return
Return Authorization (RA) Number: Once your return request is approved, our customer support team will provide you with a Return Authorization (RA) number and the shipping address to which the item should be returned. You will also receive detailed instructions on how to properly package and ship the item back to us. Please ensure that the RA number is clearly indicated on the return package to avoid delays in processing.
Package Your Return: Pack the item(s) securely in the original packaging or a suitable alternative, unworn, unused, and in the same condition as when received. Include all original tags, labels, and accessories. Include a copy of the original invoice or packing slip, along with the RA number provided.
Shipping the Return: Ship the package back to us using a trackable shipping method. You are responsible for the return shipping costs.
Refund Process
Inspection and Approval: Upon receiving the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria. If approved, we will proceed with the refund process.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees, if applicable, are non-refundable.
Refund Timing: Once approved, refunds will be processed within 10 business days of receiving the returned item. However, the timing of the refund may vary depending on your financial institution.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend initiating a return for a refund and placing a new order for the desired item.
Damaged or Incorrect Items
In the unlikely event that you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue promptly and provide further instructions for returning the item.
Contact Us
If you have any questions or need further assistance regarding our return policy, please contact our customer support team:
Email: info[a]minejackets.com
Please include "Return with Order Number" in the subject line of your message.
Note: This Return Policy applies to purchases made through the Mine Jackets website or app. For purchases made through authorized retail partners or third-party platforms, please refer to their respective return policies.
We reserve the right to update or modify this Return Policy at any time without prior notice. Please refer to the most recent version of this policy on our Website or App.
Last updated: 15th November 2024.