Delivery Information
Thank you for choosing Mine Jackets for your order. This Delivery Information page outlines important details regarding the shipping and delivery of your orders placed through the minejackets.com website (the "Website") and the Mine Jackets mobile application (the "App"). Please read this information carefully before placing your order.
Shipping Locations
We currently offer shipping services to customers residing in the United States and Canada. Please note that certain remote areas may have limited or no delivery coverage. If you have any concerns about the delivery to your location, kindly contact our customer support team for assistance before placing your order.
Order Processing Time
Once your order is successfully placed and payment is confirmed, we will begin processing it promptly. Please note that processing times may vary depending on order volume and other factors. During high-demand periods, processing may take slightly longer. We appreciate your patience and assure you that we are dedicated to delivering your order as efficiently as possible.
Shipping Methods
We work with reliable shipping carriers to ensure the safe and timely delivery of your orders. The shipping methods available may vary based on your location and the products you have ordered. At checkout, you will be presented with the available shipping options along with the estimated delivery timeframes for each.
Delivery Timeframes
The estimated delivery timeframes are calculated based on the processing time, shipping method selected, the shipping carrier and the destination of your order. While we strive to provide accurate delivery estimates, please note that unforeseen circumstances, such as weather conditions or customs delays, may impact the actual delivery date.
Order Tracking
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and receive real-time updates on its status. Tracking information will also be available in your account on the Website or App.
Shipping Fees
Shipping fees are calculated based on the total weight, dimensions, and destination of your order. The applicable shipping charges will be displayed during the checkout process, allowing you to review them before completing your purchase. We occasionally offer free shipping promotions, which will be clearly communicated on the Website and App.
Customs and Duties
For international orders, customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer. Please familiarize yourself with the customs regulations and fees applicable to your location. Any customs fees or charges imposed by customs authorities are beyond our control, and we cannot predict or be held responsible for them.
Delivery Issues and Support
If you encounter any issues with the delivery of your order or have questions about your shipment, please contact our customer support team. We are here to assist you and will do our best to resolve any concerns or provide necessary information regarding your delivery status.
Change of Shipping Address
To ensure the successful delivery of your order, please double-check the shipping address you provide during the checkout process. If you need to change the shipping address after placing your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if your order has not yet been shipped.
Delivery to Multiple Addresses
If you wish to send items to multiple addresses, please place separate orders for each shipping address. Our system currently does not support splitting a single order for delivery to multiple locations.
We hope this Delivery Information page has provided clarity on our shipping and delivery processes. If you have any further questions or require assistance, please do not hesitate to contact our customer support team.